Verzendbeleid

SHIPPING POLICY – ORTUM LIFE

At Ortum Life, we make sure your order is shipped fast and safely from our warehouse in Belgium.

Shipping Partner

All orders are shipped with Bpost.

Shipping From

– Shipped from Belgium
– Own stock (no dropshipping)

Shipping Countries

We deliver to:

– Belgium
– Netherlands
– Germany
– France
– Austria
– Luxembourg

Processing Time

– Orders processed within 1–2 business days
– Weekend/holiday orders processed next business day
– You receive a tracking email after shipment

Delivery Time

Estimated delivery times:

– Belgium: 1–2 business days
– Netherlands: 2–5 business days
– Germany: 3–5 business days
– France: 3–7 business days
– Austria: 3–7 business days
– Luxembourg: 2–5 business days

Times are estimates and may vary.

Shipping Costs

– Belgium: €5.95
– Outside Belgium (NL, DE, FR, AT, LU): €9.95

Shipping costs are automatically calculated at checkout.

Tracking

– Tracking code sent after shipping
– Track in real time with Bpost

Delays

Ortuml Life is not responsible for delays caused by:

– carrier issues
– weather
– holidays
– incorrect address info

Incorrect Address

Customer is responsible for correct shipping details.
Wrong address = possible loss.

Lost or Damaged Packages

– Contact us within 48 hours
– Send photos if damaged
– We help immediately

Unclaimed Packages

– Shipping fees are non-refundable
– Reshipping costs paid by customer